Frequently Asked Questions (FAQ): How is Administrative Mail Operating During COVID-19?

The following frequently asked questions (FAQ) relate to Administrative Mail operations and safety precautions during the COVID-19 public health emergency.

June 02, 2020

Administrative Mail is operating on its regular schedule, Monday through Friday from 9 a.m. to 5 p.m., with a reduced staffing model. 

Staff continues to deliver mail to buildings that are open, or to which they have access. If a mailbox in a building is full or if the staff does not have access, we will hold and bundle the mail at the Administrative Mailroom. 

We are only delivering packages to departments currently operating on campus. We also deliver to departments that have scheduled deliveries.

If your department is working remotely, you can schedule a delivery to the usual place you receive packages (we would need access to the building) or you can visit the Administrative Mailroom during our hours of operation.

Mail and packages can be forwarded through FedEx or USPS. We would need a chartstring to charge the department for postage. No debit or credit cards are accepted. We only forward mail and packages using the Mailroom's FedEx and USPS accounts. 

Due to the constant volume of incoming packages creating space limitations at the Mailroom, recipients will be contacted if their package can no longer be held. Once notified via email, recipients should make arrangements to retrieve their package as soon as possible.

  • Staff and visitors are required to wear face coverings when entering the Mailroom.
  • In-person/desktop deliveries have been discontinued.
  • Signature capture requirements have been discontinued.
  • We have reduced deliveries and pickups from two times a day to one time a day.
  • Special pickups (for large outgoing quantities of mail and packages) must be scheduled in advance.
  • We have reduced staffing to facilitate the observance of physical distancing.
  • Only two guests are allowed in the Administrative Mailroom at the same time.

The Centers for Disease Control (CDC), the World Health Organization (WHO), and the Surgeon General have indicated that there is currently no evidence that COVID-19 is being spread through the mail. Also, there are no recorded cases of humans getting infected through packages. As such, no action has been taken to disinfect mail/packages.