Columbia Mail Awarded “Site of the Quarter” by Swiss Post Solutions
Columbia Mail has been awarded Site of the Quarter by Swiss Post Solutions (SPS), Columbia Mail's operations partner, recognizing a standout period of operational excellence, innovation, and service to students this fall. The recognition highlights a quarter marked by record-breaking performance and meaningful improvements to the Student Mail experience. The SPS rewards and recognition program spans the nation and includes over 400 SPS accounts across 120 cities throughout the U.S.
Expanding Locker Access
To better serve students living farthest from the Student Mail Center in Wien Hall, Columbia Mail launched new after-hours locker banks on March 10. These lockers allow students to retrieve packages outside of standard service hours, significantly improving accessibility and flexibility.
- Schapiro: 26 lockers, 1,098 uses
- Lerner: 42 lockers, 814 uses
- Carlton Arms: 42 lockers, 757 uses
- These 110 new lockers accounted for 2,669 reservations
Record-Breaking Pre-Delivery Program
Columbia Mail’s pre-delivery initiative continued to streamline the move-in experience for students this year. This semester set new records:
- 18,847 packages received before the mid-August cutoff, a 3% increase over last year
- 10,636 packages delivered directly to student rooms, up 4.5% from last year’s record
- Deliveries reached every residence hall, including Brownstones and East Campus walk-ups
By delivering packages directly to rooms, the program eliminates the burden of transporting items across campus during Check-In, easing one of the most stressful parts of move-in day for students.
Outstanding Performance During Fall Rush
During the 2025 Fall Rush, the Student Mail Center processed 48,766 packages, a 7.4% increase from the previous year. Despite the surge in volume, service quality remained high:
- 10,636 packages delivered, a 4.5% increase
- 36,695 packages issued to students, a 4.2% increase
- On average, 2,485 packages processed per day with timely service and exceptional customer care
Setting a New Standard
Columbia Mail’s Site of the Quarter award reflects more than strong numbers — it recognizes a culture of continuous improvement and dedication to student service. A survey sent to undergraduate residential students in October showed an overwhelming appreciation for the Student Mail service, along with helpful feedback on how to make it even better. Going forward, the team will continue to streamline processes in their ongoing efforts to enhance the student experience
