New Smart Lockers Available for Use Starting March 10

March 06, 2025

In an effort to expand access to packages outside of regular service hours, Columbia Mail has installed new smart lockers in Carlton Arms, Schapiro, and Lerner Hall – in addition to the lockers already in place in the lower level of Wien Hall and the John Jay lobby. The new lockers will be available for use on March 10, 2025. 

When to Use Package Lockers 

Lockers are intended for package pick up outside of Student Mail Center operating hours, by request only. Based on availability, lockers are prioritized for critical needs such as: 

  • Medication (non-perishable only) 
  • Time-sensitive materials (e.g. employment documents, identification) 
  • Items of high value (e.g. cell phone, laptop) 
  • Heavy packages (must meet size criteria; see below) 
  • Unable to assign a proxy to pickup 
  • Perishable items (refrigerated unit at new locations Carlton, Schapiro, Lerner) 

Locker Size and Availability 

The largest lockers are 22” x 17” x 24” (DxWxH). Oversized packages are not eligible for lockers.  

Locker banks are limited to 25-40 lockers depending on the location and are to be shared across multiple residence halls. Requests will be evaluated based on the above criteria, so please be mindful of the intended use when submitting your request. 

How to Request a Locker 

To use a locker, students should submit request via the “Item Management” section of the Student Mail Portal by 2:00 p.m. the day the package is needed. 

  • Requests cannot be submitted until the student has received notification that their mail or package has been processed.  
  • Students who require a mid-level locker for accessibility reasons should email the Student Mail Center after submitting their request via the portal. 

If the request is approved, Student Mail will send an email confirmation with the locker assignment.  

  • The student will receive a follow up email with instructions to open the locker once the item has been dropped off at the locker. Items will be placed in lockers by 5:00 p.m.
  • Items must be picked up by 2:00 p.m. the following day. Items not picked up will be returned to the Student Mail Center.  

If declined, the student will receive an email by 4 p.m. Some reasons a request may be declined are: no available lockers, lockers are offline, package does not fit, or the request came in after the daily cutoff window.  

  • If the request is made after the daily cutoff, it will be automatically declined and should be resubmitted the next day beginning at 8:00 a.m. 

Questions? Email [email protected] or call 212-854-0100. 

Tags
Student Mail