Additional Smart Package Lockers Coming to Student Mail this Winter

Update as of 3/3/25: The new package lockers will be available for use starting March 10.

In an effort to expand access to packages outside of regular service hours, Columbia Mail will add smart lockers to Carlton Arms, Schapiro, and Lerner Hall this winter. Lockers are currently in place in the lower level of Wien Hall and the John Jay lobby. Here's the rundown on how package lockers work.

March 03, 2025
Package locker in the lower level of Wien Hall

When to Use Package Lockers 

Lockers are intended for package pick up outside of Student Mail Center operating hours, by request only. Based on availability, lockers are prioritized for critical needs such as: 

  • Medication (non-perishable only) 

  • Time-sensitive materials (e.g. employment documents, identification) 

  • Items of high value (e.g. cell phone, laptop) 

  • Heavy packages (must meet size criteria; see below) 

  • Unable to assign a proxy to pickup 

  • Perishable items (refrigerated unit at new locations Carlton, Schapiro, Lerner) 

Locker Size and Availability 

  • The largest lockers are 22” x 16” x 13.5” (LxWxH). Oversized packages are not eligible for lockers.  

  • Locker banks only have 25-40 slots depending on the location and are to be shared across multiple residence halls. Requests will be evaluated based on the above criteria, so please be mindful of the intended use when submitting your request. 

How to Request a Locker 

  1. To use a locker, students should submit request via the Student Mail Portal by 2:00 p.m. the day the package is needed. 

  • Requests cannot be submitted until the student has received notification that mail or package has been processed. 

  • Students who require a mid-level locker for accessibility reasons should note in Portal request. 

  1. If approved, Student Mail will send an email confirmation with locker assignment and instructions to open the locker. Items will be placed in lockers by 5:00 p.m. 

  • Items must be picked up by 2:00 p.m. the following day. Items not picked up will be returned to the Student Mail Center.  

Questions? Email [email protected] or call 212-854-0100.